Return Policy

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We care a lot about your peace of mind while shopping with us, so we're offering you the following solutions if you find yourself in an uncomfortable situation. 

Our main goal is to process all orders quickly and flawlessly. So, if you would like to cancel or edit your order, please email us at suzy@angelsandaura.com. as soon as possible, because once the order is processed, we cannot make any changes as it's already on the way.

We want people to feel supported and happy when they contact our brand. We want to hear from you whenever you're having issues with your Angels and Aura products.

As soon as you notice an issue with your item(s) Please contact us send some images/ videos to suzy@angelsandaura.com. Showing us the problem, and we'll do our best to assist you. We take pride in making this process as easy as possible for you!

Note: Please, make sure to contact us and send us images/videos within 10 days of receiving the item(s). Any requests after this period may not be eligible for a replacement.

We'd be very sorry to hear that our Conscious Items are not meeting your expectations. In such cases, don't hesitate to contact us at suzy@angelsandaura.com and show us some images/videos of the issue with the item(s) you've received. 

We would like to understand why you're not satisfied so that we can improve our items and overall service next time!

Once we approve, we will process the refund immediately. Please note that the refund may take up to 30 days to be credited to your card for the Debit/Credit card payment or 3-5 business days for PayPal payment.

Note: Please get in touch with us and send us images/videos within 10 days of receiving the item(s). Any requests after this period will not be eligible for a refund.

Special offers are final sales. Please note that returns and exchanges are not available in this case. 

We want to encourage a no return policy for Angels and Aura products, custom-made for each person. However, if you are unhappy with your purchase, please let us know within 10 days, and we'll do our best to provide a satisfactory solution. You can contact us at suzy@angelsandaura.com. 

Let us explain this a bit more:

One of our core values is that we take care of the environment whenever we make any business decisions or actions.

We want to reduce the number of returns because we're aware of their significant negative impact on the environment: extra materials are used for repackaging; the additional transportation burns more fuel, increases carbon dioxide emissions, and increases landfill waste.

We want to lead by example and hopefully encourage you to start thinking about our Planet while shopping. Love to all, Suzy and Dina, Angels and Aura  🦋🙏✝️👼🪐